Question 1

What are the countries that available for shipping ?

Accepted Answer

I could only ship to certain countries, always check on the Shipping Chart, it will be updated regularly without any notice.
Refer to the shipping page HERE

Feel free to Chat me and ask if I could ship to your country.

Question 2

Where can we see the full chart on the shipping fee?

Accepted Answer

They are available at Artstore page as well as the Shipping page
you can also click HERE to check it out

Question 3

What type of shipping service do you use ?

Accepted Answer

I ship my art from Indonesia.
This is Fedex like express service called Kurasi
fully trackable status with tracking number.
Arrive less than 14 days, package is save from damage.

Question 4

How do we get and check the tracking number ?

Accepted Answer

Once the package is being shipped, you will get a tracking number via your email including the link to the postal website
you can also find the website 
HERE (https://www.kurasi.co.id/tracking)

Question 5

More item = Lesser shipping fee how does this work ?

Accepted Answer

Shipping decrease whenever you add more item. Spending 100$ and onward grants you Free Shipping.

Question 6

Why not use the regular shipping service ? it is cheaper

Accepted Answer

It takes months to reach the destination.
Status cant be tracked, and prone to getting lost or damaged through the process.
​
I just cant risk such unreliable and time consuming method and yall deserve premium service for the safety of the artpieces.

Question 7

'Unsuccessfull delivery' status on the tracking website ,WHAT Should we do?"

Accepted Answer

All you need to do is call your local postal office and give them the tracking number, they will kindly assist you to reschedule the delivery or you can pick it up on their office.
Make sure to do it immediately so they don't return the package back to me.

KEVIN

VINRYLGRAVE

tm

TAN

FAQ

General Most Frequently Asked Question below